Refund Policy

Commitment to Customer Satisfaction

At our craft beer collective, we take immense pride in the quality and craftsmanship of every bottle we ship. We understand that sometimes a product may not meet your expectations or may arrive in a condition that is less than perfect. Our Refund Policy is designed to offer a fair, transparent, and straightforward process, ensuring that your experience with us remains positive, regardless of the outcome of a specific order.

The 60-Day Return Window

We believe in the quality of our selections, which is why we offer an industry-leading return period. You have 60 days from the date of delivery to decide if the product is right for you. If you are not entirely satisfied with your purchase within this timeframe, you are eligible to initiate a return request. This extended window is our way of ensuring you have ample time to evaluate our craft offerings at your own pace.

Eligibility for Refunds and Returns

To ensure a smooth refund process, we ask that returned items meet the following criteria:

  • Product Condition: Items must be returned in their original packaging. For safety and quality control reasons, we cannot accept returns on bottles that have been opened or tampered with, unless the return is due to a defect or damage during transit.

  • Proof of Purchase: A valid order number or receipt associated with the purchase is required to process any return or refund.

  • Integrity of Seals: All artisanal seals and branding must remain intact for the items to be considered in original condition.

The Refund Process and Timeline

Once your return is received and inspected by our quality assurance team, we will notify you of the approval or rejection of your refund. If approved, the following protocols apply:

  • Processing Time: Your refund will be processed promptly. The funds will be credited back to your original method of payment within 5 to 10 business days.

  • Currency Standard: All refunds are issued in USD, maintaining consistency with our store-wide pricing and transaction standards.

  • Banking Delays: Please note that while we process refunds within the specified timeframe, the exact date the funds appear in your account may vary depending on your financial institution's processing times.

Shipping Costs and Free Delivery Policy

We are proud to offer Free Shipping on every single item in our store. This means that the cost of delivering the craft beer to you—within our estimated 6-12 day window—is entirely covered by us.

  • Return Shipping: Unless the return is a result of our error (such as an incorrect or damaged item), the customer is responsible for the shipping costs associated with returning the product to our facility.

  • Original Shipping: Since shipping is free for all orders, there are no original shipping fees to be deducted from your total refund amount.

Damaged or Defective Items

If your order arrives damaged or if there is a discrepancy in the items received, please contact us immediately. We prioritize these cases to ensure a replacement or a full refund is handled with urgency. We may request photographic evidence of the packaging and product to help us improve our shipping and handling protocols.

How to Initiate a Return

We have simplified the communication process to ensure your requests are handled by the right team. We do not use automated bots for these requests; every inquiry is reviewed by a member of our service team.

  • Contact Point: To start a return or inquire about a refund, please navigate to our Contact Us page.

  • Direct Correspondence: Our official support email address is located on the Contact Us page. Please include your order number and a brief description of the reason for the return to help us serve you faster.

We value your trust in our craft beer selection and are committed to ensuring every transaction is handled with the professional integrity you expect from an official source.